Terms and conditions related to the customer "service requester"

The application management receives customer requests through the electronic application, regarding what they want to obtain from veterinary services, whether in the clinic, or the mobile veterinarian, or the provision of medical or food products for pets, and the services and products that customers need.
The application management works to follow up the application, update it, and provide services in a fast and satisfactory manner.
The "customer" chooses the service he desires from what is available in the electronic application, taking into account the accuracy of his choice before payment and that it reaches him at the time and specifications he desired based on his request and desire for what he chose.
Commitment to protect and take into account the preservation of the information collected in the application, and ensure the protection of privacy, and when it is requested to provide some information through which the identity can be identified when working with this application, this information will not be used except in accordance with the statement of the privacy and protection policy, knowing that the privacy policy may change The electronic application must be updated from time to time, and the updates must be reviewed from time to time to ensure that these changes are appropriate and appropriate. She is not authorized to do so.
Any other links, advertisements, or the appearance of other websites on the application that are dealt with without following the policy and privacy instructions set previously in the application, as its management is not responsible for them.
Not in any way to trade, sell or distribute information to third parties, unless this is expressly approved by the owner of the information, or in accordance with what is required by the system in that regard, and that the use of personal and other information is for the purpose of sending data about offers and developments in the application and providing them with clinics And veterinary centers to obtain services through the application, whether delivery or confirmation of requests or confirmation of the payment process and its means available to the application.
Commitment to communicate via the special email for complaints when there are any problems on the application, and they will be taken into account and resolved as soon as possible, and in the event that there are suggestions, you can communicate via the application’s email to express them.
When the order is confirmed by the customer, it will be delivered to his location within the time specified when the order is confirmed, without prejudice or damage to the order until it is delivered and delivered - and any damages or omission in that from the service provider, which may lead to the non-arrival of the order or its arrival in a condition other than what is presented, the rights of the applicant The service is reserved by the seller and compensated if necessary.
The return policy for the product or service provided through the application as requested by the customer shall be within 24 hours, and the product shall be in the condition in which it was delivered without damage or damage from the customer requesting the product or service.
These terms and conditions are binding and may not be revoked or unilaterally deviated from after approval.
The addresses registered in the application are the ones considered for communication. In the event that this address is changed, the change will be notified.
Content and materials that are morally or religiously inappropriate in any way, content or materials that do not comply with local and Islamic law, rules, morals, values, etiquette and traditions.
Content or materials that may threaten national security.
Content or materials that may promote or involve gambling.
The obligation of the service or product applicant to pay a cost of 25 Saudi riyals from the value of each request that is delivered through the electronic application, to be paid through the mechanism established in the application. Represents delivery and service charges.
Cancellation policy - the request can be canceled within a period of time of (72) hours, or the request may be replaced with another.
Registration in the application and approval of the terms and conditions policy is tantamount to the customer's approval of the above and agreed upon items

erms and conditions related to the customer "merchant / service provider"

Products in the application to be available to customers with regard to veterinary services, whether in the clinic, or the mobile veterinarian, or the provision of medical or food products for pets, and the veterinary services that customers need.
The products that are displayed are identical when delivered to the same specifications displayed on the electronic application and according to what the customer requested on the basis of the offered specifications.
Obligation to provide and submit the required documents, in order to obtain approval for providing services through the application and to activate the control panel, and all other papers that are necessary for approval of accreditation.
Providing requests to customers regarding the services and products they require, so that they are ready and available on the application.
Follow-up customer requests continuously and not delay in accepting requests or services requested by customers.
Commitment to providing the best services to customers.
Commitment to the quality of services and products. In the event of a quality complaint by customers, the application is not responsible for that, whether it is related to the quality of service provision through the veterinary clinic or the mobile vet or everything related to its services and products, or a complaint about veterinary reports and consultations by the veterinarian or what is related With the quality and validity of products for pets or medical medicines – the services through the application must lead to customer satisfaction because the customer has the ability to evaluate the level of quality of service provided and express opinions and suggestions about the extent of his satisfaction with the service provided through the electronic application.
When registering in the application after obtaining approval from the application management, the merchant is obligated to provide delivery services to customers, noting that delivery services are not provided by the application management (delivery services are the responsibility of the merchant after adding his products in the application and providing them to customers
The delivery fee was determined by the application management, which is an amount of (25 Saudi riyals) for each delivery request process through the application, and it is transferred with the value of the product to the merchant’s bank account after the agreed period
Taking into account the protection and preservation of the information collected by the application, and ensuring the protection of privacy and confidentiality of this information. It is not accessed or disclosed to any unauthorized party.
Any electronic links not related to the application, advertisements, or what appears from other websites on the application are dealt with without following the policy and privacy instructions set in the application, and the application management is not responsible for them.
Not to trade, sell or distribute the information available in the application to third parties, unless this is expressly approved by the owner of the information, or in accordance with what is required by the system in that regard, and that the use of personal and other information is for the purpose of sending data about offers and developments in the application to provide delivery services and Confirmation of orders and confirmation of the payment process and its means available to the application.
Problems that may arise in the application are communicated about their solution through the channels available in the application via the special e-mail for complaints, and these complaints will be taken into account and resolved as soon as possible, and in the event that there are suggestions, it is possible to communicate via the e-mail of the application to present and study them to activate them.
Upon receiving the order on the electronic application regarding what the customer desires to be delivered to him, the order will be delivered to the customer to his location within the appropriate time, without prejudice or damage to the order until it is delivered and delivered on time - and that any damage or failure in that leads to the non-arrival or arrival of the order Other than his presented condition, the merchant shall compensate the customer with an appropriate compensation to reach the customer's satisfactory level.
The terms and conditions policy is valid between the two parties upon approval and recognition thereof, unless the application administration notifies the merchant or seller of his exit from the application.
In the event that damages occur due to default in obligations, and this default is repeated by the merchant or seller joining the application, then his administration shall terminate the contract with him without prejudice to the rights or entitlements that have been established for the administration of the application.
The addresses mentioned in the application are the ones considered for communication, and in the event that they are changed, it must be notified of the change that occurred.
The owner of the application has a fee representing (5%) of the total value of each order that is delivered through the electronic application - and the merchant or seller contracting with the application agrees to the terms and conditions
The profits related to the merchant were transferred after deducting the interest rate that applies to the application, within a maximum period of 3 to 7 working days.